Privacy Policy

Ovacity is an online learning platform that helps users access past questions, quizzes, study insights, learning materials, bookstore resources, quiz rooms, teacher tools, parent control features, subscriptions, billing, and referral features. This Privacy Policy explains how we handle information when you visit or use Ovacity.

We may collect the following information:

• Account information such as name, email address, phone number, username, role, profile details, and password hash.
• Learning activity such as quiz attempts, selected subjects, past question practice, scores, study insights, saved materials, library activity, bookstore activity, and progress data.
• Parent, child, teacher, and student information where users choose to use Parent Control or Teacher tools.
• Payment and subscription records such as selected plan, payment status, transaction reference, billing history, subscription dates, and purchase history.
• Referral information such as referral code, referred users, commission records, payout requests, and related activity.
• Technical information such as device type, browser, IP address, login activity, cookies, session data, and security logs.
• Support messages or any information users send when contacting Ovacity.

We use information to:

• Create and manage user accounts.
• Provide access to subscriptions, trials, past questions, quizzes, study insights, bookstore purchases, library resources, quiz rooms, and other platform features.
• Track learning progress and generate study insights.
• Support parent, teacher, class, and assignment features.
• Process payments, subscriptions, billing history, purchases, referrals, commissions, and payout requests.
• Improve platform performance, security, and user experience.
• Store AI questions, visible responses, learning context and optional response feedback to operate Ovacity AI. Authorized staff may review these records for quality, safety, evaluation and service improvement.
• Reviewed improvement copies are de-identified. Private uploaded document and image content is excluded from automatic training copies. Model-training export is not enabled by an ordinary feedback rating or staff approval; it requires a separate applicable permission or policy basis.
• Send account, payment, learning, support, security, and service-related messages.
• Prevent fraud, unauthorized access, duplicate trial misuse, payment abuse, and referral system abuse.
• Comply with legal, accounting, tax, security, and operational obligations.

Payments may be processed through third-party payment providers. Ovacity may receive and store transaction references, payment status, plan details, amount paid, billing history, and purchase records.

Ovacity does not store full card details. Users should also review the privacy practices of the payment provider used during checkout.

Ovacity may use cookies or similar technologies to keep users signed in, protect accounts, remember preferences, improve platform performance, and understand usage patterns.

Ovacity may allow parents to manage children's learning access and teachers to prepare learning resources, review study activity, and use supported teacher tools. Users should only add information they are authorized to provide. Ovacity uses this information to provide the selected learning, parent, and teacher features.

Users may create quiz rooms, add questions, invite participants, or participate in learning activities. Content shared inside quiz rooms or similar platform features may be visible to invited participants, room owners, teachers, or authorized users depending on the feature.

Ovacity may store records of free library access, paid bookstore purchases, downloads, saved resources, and My Purchases items so users can access purchased or saved learning materials.

Ovacity's Refer & Earn feature may track referral codes, referred signups, first successful payments, commission amounts, payout request details, payout method details, and payout status. This data is used to manage referral rewards and prevent abuse.

Ovacity does not sell users' personal information.

We may share information only where necessary with payment processors, hosting, email, analytics, support, or technical service providers, authorized support/admin staff who need access to operate the platform, legal or regulatory authorities where required, and other users only where a feature requires it, such as quiz rooms, parent control, or teacher class tools.

Ovacity uses reasonable technical and organizational measures to protect user information, including secure sessions, password hashing, access controls, and monitoring. However, no online platform can guarantee 100% security.

Ovacity keeps information for as long as needed to provide services, manage accounts, process payments and purchases, meet legal/accounting obligations, resolve disputes, maintain security, and improve the platform.

Users may:

• Update account information.
• Change their password.
• Manage some preferences.
• Contact Ovacity for account or privacy support.
• Request account or data review where applicable.
• Request deletion where applicable, subject to legal, payment, security, accounting, and record-keeping obligations.

Ovacity is designed for learners, including students. Where children use Ovacity, parent, guardian, school, or teacher involvement may be appropriate. Parents or guardians who believe a child has provided information without proper authorization should contact Ovacity for support.

Ovacity may link to payment providers, external resources, or third-party services. Ovacity is not responsible for the privacy practices of external websites or services.

Ovacity may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.

For privacy-related questions, users can contact Ovacity through official support channels.

Email: support@ovacity.com

Website: ovacity.com